Legal
Booking Terms & Conditions
Not yet published — pending solicitor review
These terms apply to every booking made through flyboyvideography.com. By checking the box at checkout, you're confirming you've read and agree to them.
1. Deposits & Payment
A 50% deposit is required to secure your date. The remaining balance is due 3–5 days before your event. If payment fails or isn't completed, your booking isn't confirmed and your date isn't held.
2. Cancellations & Refunds
- More than 7 days before your event: full refund of your deposit
- 3–7 days before your event: 50% of your deposit refunded
- Within 48 hours of your event: no refund
- No-shows forfeit their deposit in full
To cancel, contact us at hello@flyboyvideography.com as early as possible.
3. Rescheduling
If you need to move your date, contact us as soon as you can. We'll do our best to accommodate a new date subject to availability — rescheduling isn't guaranteed and may be treated as a cancellation and new booking if requested with less than 48 hours' notice.
4. Content Usage Rights
What we can and can't do with the footage and photos from your session is covered separately in our Model & Talent Release — please read that alongside these terms.
5. Delivery Timeline
Delivery times vary by package and are stated on your service confirmation — typically 7 days for standard packages, up to 7–14 days for full-day coverage. Delays will always be communicated directly; they're not common, but travel, extreme weather, or exceptional circumstances can occasionally affect timing.
6. Weather & Outdoor Shoots
For sessions involving outdoor locations, weather beyond our control (e.g. severe storms, unsafe conditions) may require adjusting the shoot plan on the day, or in rare cases rescheduling. We're not liable for weather-related changes to the shoot, but we'll always work with you to find the best outcome.
7. Your Right to Cancel (14-Day Cooling-Off)
UK law normally gives you 14 days to cancel an online booking. Because our services are typically booked for a specific date, once you've agreed a date and time with us, you're agreeing that the service will be carried out before the 14-day period ends, and that your right to a full refund under this cooling-off period ends once the shoot has taken place. This doesn't affect your rights under our own cancellation policy above.
8. Liability
We carry appropriate insurance for our work. We're not liable for indirect or consequential losses arising from your booking, except where required by law.